CANCELLATION AND REFUND

**Cancellation and Refund Policy**

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At LunaHolística, I strive to ensure your satisfaction in every interaction. However, I understand that situations may arise where it is necessary to cancel a service or request a refund. Please read this Cancellation and Refund Policy carefully:

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**Cancellation of Non-Delivered Service**

 

- If you decide to cancel the purchase of a service before it is delivered, you have the right to do so without any associated cost.

- Cancellation must be requested prior to delivery of the service, and the refund will be processed according to the terms described below.

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**Reimbursement**

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- A refund will only be issued if the service has not yet been delivered.

- If the service has already been started or delivered partially or fully, a refund will not be possible.

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**Cancellation and Refund Procedure**

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- To request the cancellation of an undelivered service and the corresponding refund, please contact us using the contact details provided on the website.

- I will do my best to process your cancellation and refund request quickly and efficiently.

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**Refund Exclusion**

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- After delivery of the service, it will not be possible to make a refund at any time, except in the cases explicitly mentioned above.

- It is understood that the delivery of the service includes the provision of any part thereof, as agreed between the parties.

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By proceeding with the purchase of services, you agree and accept the terms of this Cancellation and Refund Policy.

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If you have any questions or need more information, please get in touch.

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This Cancellation and Refund Policy was last updated on 04/07/2024.